Returns Policy

We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied, we accept returns within 14 days of the date of purchase. To be eligible for a return, the item(s) must be unused and in the same condition as when you received it, with all original tags and packaging intact.

To initiate a return, please visit your order confirmation page and select Return and then simply post the items back to the address below: 

Twisted Running
12 Christchurch Road, 
Sale, 
Manchester, 
M335JL

We advise including your original packing slip or a note so we can identify the order. If you are wanting an exchange we recommend dropping us an email or a DM on Instagram so we can secure your exchange item. 

Please note that we do not provide prepaid return labels, and the cost of return shipping will be the responsibility of the customer. We recommend using a trackable shipping method, as we are not responsible for items that are lost or damaged during transit.

Upon receipt of the returned item(s), we will inspect them to ensure they are in unused condition with original tags and packaging intact. If the item(s) meet our return criteria, we will process your refund/exchange within 5 business days, using the original payment method used for the purchase.

If you have any questions or concerns regarding our returns policy, please do not hesitate to contact our customer service team at hello@twistedrunning.co.uk or DM us on Instagram.